FAQ
How can I collect Payments ?
You can integrate your own Stripe Account or simply paste a link generated from other sources.
Can you create custom reports ?
Custom reports are part of Enterprise plan.
Do you offer a trial ?
Yes we offer a trial at no charge. Please see the details here
What Payment methods are available ?
Credit or Debit Cards are accepted for all Subscriptions. ACH / Bank Transfers are available for select plans. Please see the Product for details.
What is your pricing model ?
Our model is subscription based.
How secure is my client data?
All data is stored securely with encryption and compliance safeguards. Only authorized team members can access sensitive information.
Can I track client preferences and flying patterns?
Yes. The system stores trip history, aircraft preferences, route patterns, and communication logs, helping you deliver personalized recommendations.
Is the CRM easy for sales teams to use?
Yes. The interface is designed for aviation teams who need quick access to lead details, trip history, quoting tools, and follow-up tasks—without unnecessary complexity.
How does the CRM help increase conversions?
It automates follow-ups, prioritizes hot leads, provides instant estimates, and gives brokers visibility into client intent—leading to faster responses and higher booking rates.
Can the CRM integrate with my website lead-generation widget?
Yes. Our CRM connects directly with your website widget, capturing every inquiry, providing price estimates, and sending structured lead data to your dashboard in real time.
Why do charter brokers need a CRM?
Aviation leads are high-value and time-sensitive. A CRM ensures no inquiry is missed, improves response speed, and helps brokers build long-term relationships with clients who frequently charter aircraft.
What is Client Relationship Management (CRM) in aviation?
CRM in aviation helps charter brokers and operators manage leads, track client interactions, automate follow-ups, and deliver a personalised customer experience throughout the flight journey.
How can software improve air charter quoting speed ?
Air charter software automates pricing calculations, aircraft matching, and itinerary creation, allowing brokers to generate accurate quotes in minutes instead of hours. This helps increase conversion rates and client satisfaction.
How do we apply Margins ?
Brokers can input all charges and then apply margin, taxes and even convert currency. You can also include charges that are to excluded from taxes and margins.
Can brokers import operator quotes and white-label them?
Yes, if the operator sent you the quote using Single Point you can import it and whitelable it and edit to send to your clients.
Can we customise terms and conditions for each quote?
Yes. Operators can create their own terms and conditions such as corporate, government, first-time client, or medical terms and select during quoting so that Each quote carries the correct legal and operational framework. The same is available for brokers as well.
Does the quoting tool factor airport delays ?
Absolutely. Built-in airport intelligence includes delays, and minimum turnaround times — preventing unrealistic promises and last-minute changes.
Can the system calculate positioning legs automatically?
Yes. The quoting engine calculates home-base returns or port to port pricing based on pricing profile selected automatically. Operators can edit the assumptions, giving you a fully transparent view of true trip cost.
How does automated flight-time calculation improve quoting accuracy?
Automated flight-time logic uses real aircraft performance, winds, airport delays and taxi times to generate precise block times. Positioning flights and custom charges (as defined by you) are added to this. This reduces errors, prevents underestimating trip durations, and aligns sales with actual operational capability.
What is your onboarding process ?
You can subscribe in the app after sign up for most plans. For enterprise plans we recommend a demo.
How do you offer customer support ?
We provide customer support Mon to Friday except the 4 hrs window from 2300 hrs UTC to 0300 UTC. Support is available on weekends for emergency issues. We provide support via call, email & virtual meeting in english language. The turnaround time for 95% tickets in under an hour.
Which region or countries does Insta Charter support ?
Insta Charter supports Operators and Brokers in all regions. The platfrom is modular and customisable.
Does Insta Charter provide Charter Broker service ?
No, we do not provide brokergae service. We provide software solutions for Air Charter Brokers and Operators that include marketing, sales and operations. We also build custom softwares.
Who is Insta Charter for?
Insta Charter develops business aviation application for air charter brokers and aircraft operators. Brokers use our application to source aircraft and send branded quotes, while operators manage fleet availability and crew legalities. It is the ideal solution for aviation teams looking to scale their business through automation and real-time data.
What is Air Charter Software?
It is a digital platform designed to automate business aviation operations. By integrating flight scheduling, precise cost estimation, and fleet management, it replaces manual spreadsheets. The software streamlines the workflow from initial inquiry to final invoicing, ensuring data accuracy and faster response times for charter professionals.
Why is scheduling and compliance software important for air charter companies?
Scheduling and compliance software is important because it improves operational efficiency, reduces compliance risks, ensures regulatory adherence, and helps operators deliver faster and more reliable charter services.
How does automation improve flight scheduling in air charter operations?
Automation improves flight scheduling by synchronizing aircraft availability, crew schedules, and compliance requirements in real time, reducing errors, avoiding conflicts, and speeding up decision-making.
Can air charter scheduling software integrate with existing aviation tools?
Yes, air charter scheduling software can integrate with flight planning systems, maintenance tracking tools, and other platforms, enabling seamless data flow and more efficient operations.
How does scheduling software improve compliance in air charter operations?
The software automates crew duty tracking, maintenance alerts, and regulatory checks, reducing manual errors and ensuring every flight meets compliance standards before departure.
What is air charter flight scheduling software?
Air charter flight scheduling software is a digital platform that helps operators plan flights, manage aircraft availability, assign crew, and ensure regulatory compliance in real time. It simplifies complex scheduling processes and reduces manual effort.
In which regions can I get Empty Legs ?
You can get empty legs for any region provided they exist. Some of the popular routes are :
Teterboro to Miami
Terterboro to VanNuys.
On these routes (North - South) or (East - West) in the US, you will mostly find One ways and empty legs on any given day.
On an average we get about 600 - 700 one ways on a weekday. When you search for a trip the system finds matching empty legs and shows you along with matching operators and tails.
Are aviation APIs secure and reliable?
Yes, modern aviation APIs are built with secure authentication, high uptime, and scalable infrastructure to ensure reliable and safe data exchange.
Can aviation APIs be integrated with existing systems?
Yes, most aviation APIs are designed to integrate easily with existing CRM systems, booking engines, and internal tools through standard REST or web-based integrations.
How do aviation APIs improve charter booking platforms?
They enable instant access to live data, automate aircraft matching and pricing, and reduce manual effort. This helps platforms deliver faster quotes and a better user experience.
What data can you access through an aviation API?
Aviation APIs typically provide data on aircraft availability, flight pricing, routing options, airport details, and operational constraints. This enables accurate and real-time decision-making.
What are aviation APIs and how are they used?
Aviation APIs are interfaces that provide access to real-time data such as aircraft availability, pricing, and routing. They are used to power booking platforms, quoting tools, and aviation software applications.
Can a sourcing application increase charter bookings?
Yes, faster response times, better aircraft matching, and pricing transparency help improve conversion rates. This leads to more confirmed bookings and higher revenue opportunities.
How does sourcing software improve response time?
Sourcing software automates aircraft matching, pricing insights, and communication, reducing manual effort. This enables operators to respond to broker inquiries within minutes instead of hours.
Can it show empty leg flights and pricing?
Yes, most sourcing platforms display available empty leg flights along with estimated or real-time pricing. This helps users find cost-effective options and offer better deals to clients.
How does a sourcing platform find available aircraft in real time?
An air charter sourcing application is a platform that helps brokers quickly find available aircraft, compare options, and generate quotes. It centralizes aircraft availability, pricing, and operator data in one place.
What is an air charter sourcing application?
An air charter sourcing application is a platform that helps brokers and operators quickly find available aircraft, compare options, and generate quotes. It centralizes aircraft availability, pricing, and operator data in one place.
Is lead generation software easy to integrate with existing websites?
Yes, most solutions can be easily integrated into existing websites or booking systems using widgets or APIs, requiring minimal technical effort.
How does lead generation reduce website bounce rates?
By offering interactive features like aircraft search and pricing, users stay engaged longer instead of leaving due to lack of information.
Does lead generation software show real-time pricing?
Most platforms provide estimated pricing based on route, aircraft type, and availability, helping users make quicker decisions.
Why is lead generation important for air charter brokers?
Lead generation is critical because most website visitors leave without taking action. Using software improves engagement, reduces bounce rates, and can increase inbound inquiries by 2–4 X.
Can lead generation tools integrate with CRM systems?
Yes, modern charter lead generation tools can integrate with CRM systems, email, or sales pipelines to automatically capture and manage inquiries, ensuring no potential lead is missed.
What are high-quality leads in air charter operations?
High-quality leads are inquiries from users who have already explored pricing, selected aircraft options, and shared trip details, making them more likely to convert into bookings.
How does charter lead generation software convert website visitors into leads?
It converts visitors by providing instant clarity—such as pricing estimates, aircraft options, and trip details—encouraging users to engage and submit inquiries instead of leaving the website.
What is air charter lead generation software?
Air charter lead generation software helps brokers capture and convert website visitors into qualified charter inquiries by offering pricing visibility, aircraft options, and an easy inquiry process.
Why do air charter brokers and operators need trip management software?
They need it to handle complex trip coordination efficiently, improve client experience with real-time updates, reduce communication gaps, and increase profitability through better workflow management.
How does trip management software help reduce operational errors?
It provides real-time alerts for issues like crew duty violations, scheduling conflicts, or missing confirmations, allowing teams to fix problems before they impact the flight.
What tasks can be automated with air charter trip management software?
Trip management software can automate tasks like quote generation, supplier coordination, scheduling, crew tracking, document sharing, and invoicing—reducing manual workload and saving time.
What is trip management software for air charter brokers and operators?
Trip management software is a digital platform that helps brokers and operators manage the entire charter lifecycle—from inquiry and quoting to scheduling, execution, and invoicing—within a single system.
Why should air charter businesses use a marketplace instead of traditional methods?
Unlike phone or network-based bookings, marketplaces offer real-time availability, price transparency, realtime chat, faster booking, and global reach—making the process more efficient and scalable.
How does an air charter marketplace help find empty leg flights?
The platform matches empty leg flights with user trip requirements, making it easier to discover discounted flights without manually searching multiple sources.
What are the benefits of using an air charter marketplace for brokers and operators?
It helps increase visibility, generate qualified leads, access global clients, and improve aircraft utilization by listing available flights and empty legs on a centralized platform. When you list on Insta Charter you are visible on Single Point ( to brokers) and on Easy Charter (to travellers).
How does an air charter marketplace work?
Users enter trip details like route and date, and the platform shows available aircraft, matching empty legs, and estimated pricing. They can then compare options and directly contact operators or brokers to proceed with booking.
What is an air charter marketplace?
An air charter marketplace is a digital platform that connects charter brokers, operators, and travelers, allowing users to search available aircraft, compare options, and connect directly for bookings.
Does it help with compliance and crew scheduling?
Yes, workflow software helps track regulations, monitor crew duty times, and automate scheduling, ensuring compliance and reducing the risk of operational errors.
How does workflow automation improve charter efficiency?
Workflow automation reduces manual tasks, speeds up processes like quoting and scheduling, minimizes errors, and ensures better coordination across teams, leading to faster and more efficient operations.
What is workflow management in air charter operators?
Workflow management in air charter operators is the process of organizing and automating tasks like quoting, booking, scheduling, crew management, invoicing and post-flight activities in a single system to ensure smooth and efficient operations.
How does workflow management software help charter brokers?
It centralizes all processes in one system, reduces manual tasks, improves coordination between teams, and ensures faster response times for client inquiries and bookings.
Can workflow management software integrate with existing tools?
Yes, it can integrate with CRM systems, sourcing platforms, and scheduling tools to create a seamless end-to-end workflow for charter operations.
How does workflow management improve charter operations?
It streamlines processes by automating repetitive tasks, improving team coordination, and ensuring faster response times, which leads to better client experience and higher conversion rates and loyalty.
What is workflow management software for air charter brokers?
Workflow management software helps brokers manage the entire charter process—from inquiry and quoting to approvals and trip execution—within a single system, reducing manual work and improving efficiency.
Does it support empty leg visibility?
Yes, operators can display their empty leg flights.
Can I integrate the booking tool into my website?
Yes, it can be embedded or shared via a link.
How does instant pricing work in booking tool?
Pricing is calculated based on aircraft availability, routing, and predefined pricing rules.
What is an air charter booking tool?
A tool that allows customers to search flights, view pricing, and submit enquiries instantly. It links with the sales module to calculate accurate pricing based on the tail settings.
Do you monitor the chat ?
No we cannot monitor your chats unless we also join the chat. In such case you would know that we are also participating in the chat.
Will we need to sign a contract with Insta Charter ?
Yes. After your registartion the agreement will be shared with you.
What details of the lead do I get ?
All details that the lead has allowed to be shared. We encourgae travellers to keep the conversation within the app for dispute resolution.
Do you charge per tail to the operators ?
No, we do not charge per tail. There may be restrictions on number of aicraft you can add to your fleet based on the number of users in your organisation
Can I post Availabilities as a Broker
Yes, you can post availabilities as a broker. You need to fulfill certain criterias for that. Please email us at support@instacharter.app for more information.
How do I post Availabilities
You can post your availabilities in any of the following manner.
1) Send an email to have@mail.instacharter.app from the paired email(s) of your account. There is no fixed format of the email however it should have the necessary details. If you send emails of your availabilities to a list you can add have@mail.instacharter.app to the mailing list. If you post to NBAA you can add have@mail.instacharter.app in cc.
2) From within the app.